Western Fantasy Idle SRPG.
Unleash Your Alchemy Power!

We take your personal information and privacy very seriously. We collect and use your information to provide and improve our Services to all Users.

We might collect and use your personal information when you use our services. This Privacy Policy covers the Services you are using, so please read it carefully. If you have any questions or concerns regarding this Privacy Policy, please contact us.

By continuing to use our Services, you are agreeing to let us collect, use, save, and share your personal information in accordance with this Privacy Policy.

1. Information We Might Collect

Your personal information might be collected, saved, and used while you are using Services provided by us. If you do not provide this information, you might not be able to become a user, and will not benefit from the Services provided, or might not be able to make full use of the Services provided.

1.1 Information You Provide

• 1.1.1 Personal information provided by you when you are using Services provided by us. For example, your telephone number, email, device information, etc.
• 1.1.2 Information that you share through Services provided by us, including information saved while using Services provided.

1.2 Information Shared by Third Parties

• 1.2.1 Personal information about you shared by third parties using Services provided by us.

1.3 Information Collected by Us

1.3.1 The Information Log refers to the technical information collected by the system via cookies or other methods, including:

• (1) A detailed log of your usage of our Services, such as your log in time, and what you did, etc.;
• (2) A communication log while you are using our Services, including account information of those you are communicating with, the time of communication, data, and length of your communications;
• (3) IP Address;
• (4) Information on mobile apps and other software that you used recently, as well as information about your usage of these mobile apps and software;
• (5) The information (metadata) shared by you through Services provided by us, for example the date, time, and location of images and videos shared by you.
• (6) Device or software information. For example, your mobile device, web browser, language or other configuration information provided by other programs when connecting with our Services, system activity, mobile device system version and device identification code;

1.3.2 Location Information. When you activate your device's GPS and use location-dependent Services supported by us, we will collect information about your location, including:

• (1) Location information collected via your IP address, GPS, Wifi or other means when you use our services on a mobile device with GPS capabilities enabled.
• (2) Real-time information including yours or other users' location. For example, information of the region you are from in your account information, information you or others have shared that contains your location information, images shared by you or others that contains geo-tagged information.

1.3.3 Device Information. We will collect device-specific information, such as your device model number, your operating system, and unique device identifier. We might associate your device identifier or telephone number with your account.

2. How We Collect Information

2.1 We or our Third Party Partners might use cookies or other technology (such as web beacons) to collect or use your personal information and log the information collected. We use cookies and web beacons in order to provide personalized player experiences and services to you.

2.2 Our products and services might contain cookies and web beacons placed by advertisers or other partners. These cookies and web beacons might collect non-personally identifiable information about you to assist us in analyzing how our users utilize our services, in sending you advertisements that you might be interested in, or to evaluate the effectiveness of our services. The information collected and used by these third party cookies and web beacons is not restricted by this Privacy Policy, but by that of the third party themselves. We are not liable or responsible for the cookies or web beacons used by third parties.

3. How We Use Information

3.1 We might use the information collected while you are using our Services in the following ways:

• 3.1.1 To provide services;
• 3.1.2 To improve account and data security. We use your personal information for authentication, to provide customer service, to provide security, to monitor for fraud, and for archival and backup purposes, so as to ensure the security of the products and services provided by us.
• 3.1.3 To help us design new services, and improve existing services.
• 3.1.4 To help us better understand how you access and use the Services provided, thereby allowing us to provide more targeted responses to your individual requests. For example, language settings, location settings, personalized help services and instructions, or responses to requests made by you or other users.
• 3.1.5 To provide advertisements that are more relevant to you in place of more general ones, and for spam monitoring and prevention.
• 3.1.6 To evaluate the effectiveness of our advertisements, promotions, and promotional events, so that we can improve them in order to provide a better user experience.
• 3.1.7 For software certifications or management software upgrades;
• 3.1.8 With your consent, to survey products and services provided by us.

3.2 While remaining in compliance with the relevant laws and regulations, we may use the information collected from one service in other Services in order to gather information or to personalize these services, so that you will have a better experience, and to improve the Services provided. For example, the information collected about you from one of the Services you are using can be used in a different service to provide specific content to you, or to show you content relevant to you that would otherwise not been sent to you. Users can also authorize us to use the information provided and stored by a service for other Services if an option is provided.

4. Accessing and Updating Your Personal Information

4.1 We will do everything in our power by using the appropriate technologies to ensure that you can access, update, and revise your registration information, or to use other personal information provided by our Services. When accessing, updating, revising, or deleting the information, we might require you to perform some form of authentication, so that we can ensure account security.

4.2 You can modify, change, update, or delete your personal information at any time. If you do not agree to our storing or using your information, please inform us and we will delete or stop using your information per your request. Once your account has been deleted, we will no longer retain this information.

4.3 We will ask for your consent prior to collecting or using your personal information for purposes not specified in this Privacy Policy.

5. Sharing Information

5.1 We and our Affiliates will not share your personal information with any third parties without your consent, unless one of the following circumstances applies:

5.1.1 You consent; When we have your consent to do so, we will share your personal information with companies, organizations, or individuals outside our company. We require opt-in consent for the sharing of any sensitive personal information.

5.1.2 To provide better Service: We and our Affiliates might share your personal information with Affiliates, Partners, Third Party Service Providers, Contractors, and Agents (such as communications services that sends emails or push notifications on our behalf, or map service providers that provides location data), to be used as follows:

• (1) To provide our Services;
• (2) To fulfill our obligations listed in this Privacy Policy and to exercise our rights;
• (3) To maintain and improve the Services provided.

If we or our Affiliates share your personal information with any of the abovementioned third parties, we will ensure that these third parties will comply with this Privacy Policy and take the appropriate privacy and security measures when using your personal information.

5.1.3 For legal reasons. We or our Affiliates might need to retain, save, or disclose your personal information for the following reasons:

• (1) To comply with laws and regulations;
• (2) To comply with court orders or other legal proceedings;
• (3) To comply with requests from government agencies;
• (4) To comply with laws and regulations and safeguard the public interest, and to engage in the necessary actions required to protect the persons, property, and legal rights of our customers, our company and our Group companies, other users, and employees.

6. Information Security

6.1 We will only retain your personal information for as long as is required by law.

6.2 We strive to protect your personal information from unauthorized access to, unauthorized alteration, disclosure, or destruction of information we hold. In particular, we take the following measures:

• 6.2.1 We encrypt our Services using SSL;
• 6.2.2 We provide multiple step verification when you access your account, and provide secure browsing features in your browser.
• 6.2.3 We will review the collection, storage, and processing of information (including physical security measures), so as to prevent any unauthorized access of such information;
• 6.2.4 We will only permit those employees, contractors, and agents who need to know that information in order to process it. These persons are subject to strict contractual confidentiality obligations, and if they fail to meet these obligations, may be subject to legal investigations or have their relationship terminated.

6.3 Please understand that due to technical limitations and a variety of malicious means available in the internet industry, that it is impossible to always ensure complete security of your personal information, even with our utmost efforts to strengthen our security. Please understand that the systems and communication network that you use to connect to the Services provided might result in issues that are beyond our control.

7. Information Shared By You

7.1 The Services provided allows you to openly share your personal information to all users. For example, any information that you upload or post while using our Services (including your public personal information, friends lists, etc.), your responses to the uploads or posts of others, as well as the location data and log data associated with these posts and uploads. Any users using the Services might also share information about you (including location data and log information). As long as you do not delete the information that is shared, the information will remain in the public domain. Even after the information has been deleted, this information might still be cached, copied, or stored by other users or by independent third parties not controlled by us, or might be saved by other users or third parties in the public domain.

7.2 Please be very careful when uploading, publishing, and exchanging information through our Services. In some circumstances, you can use the privacy settings in certain Services to control who has access to the information that you share. If you would like to request that we delete your personal information from our services, please contact customer service via the contact information provided in this Privacy Policy.

8. Mail and Information Sent to You

8.1 Email And Push Notifications. When using our Services, we might send emails, news, and push notifications to your device. If you do not wish to receive these communications, you can choose to unsubscribe from the mailing list by following the provided instructions.

8.2 Service Announcements. We might issue Service Announcements when necessary, (for instance, when a Service is paused for system maintenance). You might be unable to decline receiving non-promotional Service Announcements.

9. Changes

We reserve the right to change the terms of the Privacy Policy at any time. If these revisions of the Privacy Policy will result in a substantive reduction in your rights, we will make an announcement that will be featured prominently on its homepage. If you continue to use our Services, you are agreeing to be bound by the terms of the revised Privacy Policy.

10. Data Deletion

If you need to delete your account and erase all your in-game data, you can contact us via email. Before deleting your account data, please ensure that you have properly handled the in-game characters, currency, and items. After the account deletion process, the relevant game rights and data will be erased or anonymized, except for the data specified by laws and regulations. Please note that you can not recover your account once deleted. For account safety purposes, identity verification is required if you request to correct or delete personal information, withdraw personal information authorizations, or delete your account. After receiving the personal identity information, we will respond to your request and finish the process within ten working days. The personal information collected will be deleted within ten working days.

Effective Date: November 12th, 2019

1. Introduction

The website (the "Site") and its contents are owned and operated by F5 GAME COMPANY LIMITED ("F5 Game", "we", or "us") and its partners. Please read the terms of this document before attempting to use the Site

2. Applicability

By accessing the Site, you agree to the Terms of Service (the "Terms") as well as the Privacy Policy (the "Policy"). The Terms govern your usage of the Site, as well as the content, games, and the services (the "Services," or the "Games") offered thereon as defined in the Terms, and the relationship between us and you.

If you do not agree with the Terms, your option is to discontinue usage. We reserve the right to change the Terms at any time; provided however, that such changes to the Terms will not be applied retrospectively. You should review the Terms on a regular basis. Continued usage of the Site and/or the Services is construed as your acceptance of the changed Terms.

The Site and the Services, including the Games, are owned and operated by F5 Game and/or its partners. We do not guarantee the continuation of the Services. Access to the Site and/or the Services requires an account. We are dedicated to protecting your privacy and take all necessary and reasonable steps towards protecting your information. We do not knowingly collect, store, or disseminate information for persons under the age of 13. For information regarding our security standards, please refer to the Policy.

Your account is your pass to the Site and the Services. You are required to create an appropriate username as well as a password. You are solely responsible for the security of your account information and we recommend all players regularly update their passwords and make the passwords difficult to guess. More information about your account can be found in Section 4.

3. Definition of the Terms

"User Content" is any data you upload or transmit on or through the Services, including profiles and in-game conversations. We advise all players to be wary of the accuracy or legitimacy of User Content. More information regarding User Content can be found in Section 6.

"Termination" or "suspension" refers to any mute, temporary ban, or permanent ban of an account or a character. We may limit, temporarily suspend, or permanently terminate your account or access to the Services or modify or remove any User Content in its sole discretion, and we are under no obligation to compensate you for any losses or damages in this connection. More information about termination is available in Section 9.

"Virtual Currency" is defined as any in-game currency used to purchase products from us or our partners. More information regarding Virtual Currency, pricing, and applicability can be found in Sections 5 & 12.

4. Account

In order to access the Site and the Services, you are required to register an account. By creating an account, you acknowledge that we are granting you a limited, non-transferable, non-exclusive, personal, non-commercial license to the Services, subject to the limitations of the Terms. You acknowledge and agree that you have no ownership or other proprietary interests in any account stored or hosted in our system, including without limitation your account or any Games account and you further agree that all rights in and to such accounts are and will always be owned by and inured to our benefit.

When creating an account, you must choose a username. This username cannot infringe on the rights of any third party, impersonate or imply another persona, be illegal, offensive, racist, obscene, unlawful, or be deemed in any way inappropriate. We, in our sole discretion, reserve the right to review your username and its appropriateness. Multiple accounts are acceptable, however this should not be used to abuse, exploit, or take advantage of any in-game event, bug, or game interaction. We have sole discretion with respect to identifying any username or account abuse.

At the time of account creation, you will be required to set a password. Your password should be treated with care and should be kept confidential. You should choose a password which is difficult to guess and should be updated regularly. You should not follow any instructions to input your password except when entering your account information to log into the Site.

By creating an account, you are able to log onto and participate in our forums. On the forums, you are given the ability to upload a picture, write a profile, and/or create a signature. All forum account information, regardless of location, shall not be unlawful, threatening, abusive, defamatory, obscene, or racially, ethnically, or otherwise offensive. Exercise caution when updating your forum profile as this information is accessible to other forum users.

We do not authorize or condone account sharing or "piloting" of accounts. As it is against these terms of service, any assistance provided will be minimal, should the safety of an account be breached by the sharing of sensitive information.

We do not necessarily seek out individuals who choose to share accounts but reserve the right to temporarily or permanently ban accounts that violate the Terms of Service. It is up to account holders to keep information confidential.

5. Unauthorized Trades/Transactions

We do not recognize any sale or trade of Virtual Currency and/or accounts. You may not purchase, sell, gift, or trade any account, or offer to purchase, sell, gift or trade any account, and any such attempt shall be null and void. We own, have been licensed, or otherwise have rights to all of the content that is contained in the Games. You agree that you have no right or title in or to any such content, including without limitation the virtual goods or currency appearing or originating in the Games, or any other attributes associated with any account.

We do not recognize any purported transfers of virtual property executed outside of the Games, or the purported sale, gift, or trade in the "real world" of anything that is contained or originates in the Game. Accordingly, you may not sell in-game items or currency for real currency, or exchange those items or currency for value outside of the Games or for the purchase of tangible or physical products or other services. Furthermore, we do not recognize or provide services to enable the transfer of virtual currency among its players. Any aforementioned transactions shall be at your own risk and you shall be solely responsible for any liabilities resulting from the same. In the event that you carry out any of the aforementioned transactions, you hereby acknowledge that we have no involvement therein whatsoever and shall in no event be liable for such actions. We further warn you against carrying out the abovementioned transactions.

6. User Content

The Services enable users to interact online and display and communicate information and content chosen by those users, and that users likewise can alter the service environment on a real-time basis. We do not control or endorse the content of communications between users, or users' interactions with each other in the Services. We reserve the right to suspend, alter, remove, or delete User Content, or to limit, temporarily suspend, or permanently terminate access to the Services, if it breaches the rules, harasses others, or violates applicable intellectual property laws.

You agree to not only adhere to the above standards, but also to refrain from encouraging, enabling, or otherwise assisting other users to post or submit User Content that does not comply with the Terms or applicable law. You are solely responsible for any User Content generated by you, as well as its accuracy.

By using the Services, you grant us a perpetual, worldwide, non-exclusive, royalty-free right to use, host, store, reproduce, modify, create derivative works of, communicate, publish, publicly perform, publicly display, and distribute such User Content. You acknowledge that we do not guarantee and are not responsible or liable for the quality, safety, legality, truthfulness, or accuracy of any such User Content.

7. Abuse and Harassment

Notwithstanding anything previously outlined, we do not necessarily monitor any User Content on the Site. You may not abuse or harass users and/or our staff. We are not liable for any loss or damage resulting from or associated with any false claims, inaccurate information, or otherwise questionable actions made by any user. Any contact by you with any other user outside of the Services, i.e. in "the real world", is at your own risk.

8. Cheating/Hacking

You are not permitted under any circumstance or for any reason to cheat or utilize third party applications or code in order to gain unfair advantages in, or acquire Virtual Currency or items from, any of our Games. If we discover any of the aforementioned cheats or hacks, we may, in our sole discretion, suspend or terminate your account immediately, without notice to you.

9. Termination of Services

We, for any reason and in our sole discretion, may decide, in good faith, that any person shall be denied access to any part of the Services or the Games. We may suspend, terminate, modify, or delete any account at any time for any reason with or without any notice to you.

10. Interruption

We take every necessary precaution to ensure the stability of the Site and the Services. However, they are subject to scheduled and unscheduled maintenance and there may be incidents that might result in loss of server data. Server data is solely owned by us and you acknowledge that you will not hold us liable for any such loss of data. In the case of down-time of the Services, we are not responsible for disruptions relating to timed game events, purchases, subscriptions, Virtual Currency, or anything relating to the Games.

11. Advertising in the Services

If you download and/or play the Games, you will receive advertising messages that appear within and around the game environments. If you do not wish to receive advertising messages, do not use the Services. The advertising generated by third parties does not constitute an endorsement by F5 Game, or its subsidiaries and affiliates.

12. Pricing and Payment

We offer Virtual Currency for purchasing in-game goods and/or services through a variety of different payment processing methods available on the Site. All purchases made on the Site are final: we do not provide cash refunds or credits for Virtual Currency purchases. You may not trade, gift, or sell any Virtual Currency or in-game items for any reason.

The platform provides digital commodities for you to exchange virtual products and value-added services. The pricing, access, method, quantity, use method, validity period and other contents shall be subject to the platform's announcement or actual display.

For monthly subscriptions, you may notify us that you wish to cancel your subscription at any time. Your right to use the Services is subject to any limits established by us or by your credit card issuer. If payment cannot be charged, we reserve the right to either suspend or terminate access to your account.

13. Intellectual Property Rights

Our Site and its content are owned and operated by F5 Game and its partners. All content, including the forums, the Games, the Site, and/or the Services offered are solely owned by F5 Game and its partners and protected by copyright, trademark, patent, and other intellectual property laws and regulations.

14. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, and their respective officers, directors, employees, agents, and third party providers from and against all claims, losses, expenses, damages, and costs resulting from any violation of the Terms by you.

15. Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WHEN PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

16. Liability for Our Services

WHEN PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SERVICES OR THE SITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES.

17. Miscellaneous

The Terms governs the relationship between you and us and can only be changed or terminated in writing. F5 Game operates and controls the Site from its offices in Hong Kong. You can reach us via postal mail at RM 1308 WORKINGBERG COMMERCIAL BLDG, 41-47 MARBLE RD, NORTH POINT, Hong Kong. Our company registration ID is 70357407-000-02-19-5. You can also contact us via phone at +852 6709 1379.

The Terms and all matters or disputes arising out of or relating to them will be governed by, construed, and enforced in accordance with the laws of Hong Kong. All claims shall be litigated exclusively in the courts located in Hong Kong.

18. Data Deletion

If you need to delete your account and erase all your in-game data, you can contact us via email. Before deleting your account data, please ensure that you have properly handled the in-game characters, currency, and items. After the account deletion process, the relevant game rights and data will be erased or anonymized, except for the data specified by laws and regulations. Please note that you can not recover your account once deleted. For account safety purposes, identity verification is required if you request to correct or delete personal information, withdraw personal information authorizations, or delete your account. After receiving the personal identity information, we will respond to your request and finish the process within ten working days. The personal information collected will be deleted within ten working days.